Persona values and respects the privacy, confidentiality and dignity of our participants and their families, as well as our staff. We collect, store, use, protect and release personal information in full compliance with all Victorian and Federal privacy legislation.

Persona will only collect information necessary for safe and effective service delivery. We will only use information for the purpose it was collected for and secure it safely. When we collect your information, we will explain why we are collecting the information and how we plan to use it. We will only take photos or videos of you with your full and voluntary consent.

Information about you will only be released to other people or services with your informed consent, in an emergency, or where such disclosure is required or authorised by law.

You may access the information we hold about you, including in order to update or correct it, subject to certain exceptions. If you wish to access your information, please speak to a manager.

When your information is no longer needed for the purpose for which it was obtained, we will destroy or permanently de-identify it.

If you have concerns regarding the way your personal information is handled, we accept any feedback and complaints with discretion and anonymity (if requested). If you have any issues with Persona services, please contact us on 0413 027 316 and speak with a manager to allow us to resolve the issue.

If your complaint is not resolved, you can speak to the Disability Services Commissioner on 1800 677 342 or the NDIS 1800 800 110